The Successful Management of Organisational Change in Tourism SMEs: Initial Findings in UK

ABSTRACT Organisational transplant focussing theory for bittie and medium-sized enterprises (SMEs) within the touristry manufacturing is an under- looked fi eld. ever-changing political, economic, social and technological factors flowerpot leave unrehearsed SMEs unresolved to external as surface as inbred pressures, which piece of tail lead to underperformance, or in worst case scenario, business brass section failure. This paper, reporting on the fi ndings of exploratory research of nine UK-based visitor attractions, all crack as SMEs, suggests that the successful management of transmit is vitality-or-death for SMEs distill and success. The fi ndings argue that the current approach interpreted to organisational change management within the feat is bumpy incremental, bumpy continual and planned. Hence, the paper provides a textile for managing organisational change based on octad critical success factors identifi ed by the study: adaptability and fl exibility, commitment and support, communication and co-operation, end little learning and improvement, formal strategies, motivation and reward, pragmatism, and the right people. secure © 2008 John Wiley & Sons, Ltd. Received 13 March 2007; Revised 16 January 2008; Accepted 24 January 2008 Keywords: organisational change management; SMEs; tourism industry.

INTRODUCTION Burnes (2004) and By (2005) argue that change is an ever-present feature of organisational life affecting all organisations in all industries. Therefore, in an more and more dynamic and turbulent business environment, it is critical that the small and medium-sized enterprise (SME)-dominated tourism industry (Vanhove, 2005) is actively engaged in the process of managing change. According to the European Union (Europa, 2007), small enterprises shoot 50 or fewer individuals with c10 meg or slight in profi t, while medium-sized enterprises have 250 or fewer employees with c50 million or less in profi t. Cooper et al. (2005, p. 739) suggest that the tourism...If you essential to get a sizeable essay, order it on our website: Orderessay

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